Terms and Conditions
Please read these Terms and Conditions ("Terms") carefully as they contain the legal terms and conditions that you ("you") the customer agree to when you access and use this website (the "Website"), and/or purchase from Spirit Pieces, LLC. By placing an order you accept these Terms and you acknowledge these Terms constitute a binding agreement between you and Spirit Pieces, LLC. In addition, you agree to faithfully comply with all rules and requirements that appear during your order process on the Website.
Agreement between User and Spirit Pieces, LLC
The Website www.spiritpieces.com is operated by Spirit Pieces, LLC. and is comprised of various Web pages. The Spirit Pieces Website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Spirit Pieces Website constitutes your agreement to all such terms, conditions, and notices. Use of information or materials on website is entirely at your own risk.
Copyright and Trademark
All images, text and video on www.spiritpieces.com is the property and copyright of Spirit Pieces, LLC. Images and video can be shared on social media sites but must be credited to Spirit Pieces.com. 'Spirit Pieces' the phrase is protected by United States trademark laws.
Pricing, Products and Policies
Pricing, retail policies and shipping charges applicable to the purchase of products are as set forth on the Website, and are incorporated into these Terms by reference. All costs and fees are quoted in U.S. dollars. We may in our sole discretion add, delete or change some or all of the prices of our products, services or shipping charges at any time without notice.
Order Accepting Policy
The receipt of an order confirmation from Spirit Pieces in any manner or form does not in all instances constitute a final sale and Spirit Pieces retains any and all rights to request additional information and/or verification from individuals and entities prior to accepting orders. Spirit Pieces retains any and all rights and entitlements, at any time and for whatever reason, in its sole discretion, to decline to or accept any and all orders. Spirit Pieces does not discriminate on the basis of race, religion, sexual orientation, gender or otherwise in accepting and/or declining orders from customers of Spirit Pieces.
Upon acceptance of order a collection kit will be sent to the designated recipient. Upon receipt of the kit by the glass blower, order information such as memorial count, sizing, style and color is deemed as final and cannot be changed without written approval of Spirit Pieces; changes may result in additional fees being levied.
Spirit Pieces, LLC offers Priority Shipping via USPS of the completed orbs to customers. It is solely the responsibility of yourself, the customer, to provide accurate shipping information to Spirit Pieces, LLC. Any expenses or delays related to incomplete or invalid addresses is to be borne by you. If an orb is lost or damaged due to inaccurate shipping information the expense is borne by the you. If an memorial(s) are returned and reshipped, the additional shipping cost is your responsibility to cover. Damage or loss of cremains or memorials is the responsibility of the shipper.
If extra cremains is left over from the process of incorporation, you will be given a choice to have the cremains incorporated into additional memorial(s) (at your cost), scattered at a local cemetery or shipped back to you priority express. If shipped back, an additional shipping charge will apply and paid by you.
If shipper fails to delivery the kit and/or memorial(s) for whatever reason and it is returned sender not found/available, and then misplaced upon return shipment by the shipper, Spirit Pieces, LLC is not responsible for the cost or emotional pain of lost or misplaced shipments. In the case of lost or misplaced shipments, the customer is responsible for resolution with Shipper.
The terms of Spirit Pieces Shipping Policies are incorporated into, and considered part of, these Terms.
Guaranteed Delivery Dates
In the event that a shipper (UPS, FedEx, USPS, DHL) has missed a "Guaranteed" delivery date, (only Air shipment times can be guaranteed), the extra shipping amount paid by you will be refunded (with exception to weather delays - UPS, FedEx, USPS, DHL will not refund shipping charges due to weather or events beyond their control). If an adult signature is required and there is no one to sign for it upon first attempt, there will be no refunds. Product returned because of a missed "Guaranteed" delivery date will be charged a 10% restocking fee. See www.ups.com, www.fedex.com, www.usps.com, www.dhl-usa.com for their policies regarding "Guaranteed" delivery. Exceptions such as weather and holidays apply for UPS, FedEx, USPS, DHL.
In some rare instances (shipping to Hawaii, Alaska, Puerto Rico, costal Islands around the US, Canada, etc.) our US Next-Day air rate and US 2-Day Air rate may not cover actual shipping charge and we will contact you immediately to let you know your options and costs involved.
Natural Materials and Handmade Process
All our memorial(s) are handmade on demand; as such all items will be similar, but will not be the same, as images on the website or video. Exact sizing, color distribution, bubbles and ash placement are all variable piece to piece. Any such variations in color and characteristics occurring in these products do not, and shall not, constitute a defect in the quality or appearance of the product, and customers purchasing such items agree and accept such naturally occurring variations.
In the event a Spirit Pieces product or service is listed at an incorrect price due to typographical error, Spirit Pieces shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Spirit Pieces shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Spirit Pieces shall issue a credit to your credit card account in the amount of the incorrect price.
The terms of Spirit Pieces Return Policy are incorporated into, and considered part of, these Terms. Please review Spirit Pieces Return Policy for additional details
Please contact us for a quick and amiable resolution of any issues arising from use of our service. In the case this does not happen, the maximum liability Spirit Pieces, LLC has to the customer and/or any recipients or participants in the purchase transaction (including those providing cremains) is the full retail value of the transaction at time of purchase including the cost of shipping. Any additional claimed liability is to be addressed by a mutually agreed upon arbiter, with arbitration to occur in Austin, Texas. Spirit Pieces, LLC is not responsible or liable for any emotional distress by purchaser or other interested parties.
Please contact Spirit Pieces at firstname.lastname@example.org with questions regarding the terms and conditions.