Hello and thank you again for being a Spirit Piece customer! If you're reading this page it's because you've received a notification letting you know the artist still has cremation ash remaining.
If at anytime you are confused about what to do, please email us at hello@spiritpieces.com or call us at 512-886-2029 for personalized guidance.
As previously indicated, we ask for more than we need as we never quite know what will be received by the artist. We give you three options:
(1a) Placing an Add-On Using Existing Ashes
The artist can make a new Spirit Piece with the remaining ashes and you'll get 10% off the new Spirit Piece. We can almost always do another Spirit Piece, and often with jewelry several more.
You've Ordered Before.
Look on your thank you card towards the bottom; the discount code will be in green. You can use this when checking out.
If You are a New Customer or No Discount Code Was In Your Packaging
If you purchased before use discount code REPEATSP10. You will need to use the same email as you previously used.
If you have not ordered from us before, or need to order under a different email, email us at hello@spiritpieces.com for further direction and for a customized discount code. Please include in your email what you're looking to purchase along with the previous order number.
For either option:
Add on token <<Click and add this to your cart so we know it's an add-on order
Click on the above link and add to your card. Mention your previous artist when doing so. If you're ordering from a different artist, please contact us for further instructions. There is a $20 fee to move ashes from one artist to another.
1b) You are placing a new order with a new set of ashes or a non-infused product
You've Ordered Before.
Look on your thank you card towards the bottom; the discount code will be in green. You can use this when checking out.
If You are a New Customer or No Discount Code Was In Your Packaging
If you purchased before use discount code REPEATSP10. You will need to use the same email as you previously used.
If you have not ordered from us before, or need to order under a different email, email us at hello@spiritpieces.com for further direction and for a customized discount code. Please include in your email what you're looking to purchase along with the previous order number.
A note about discounts
The discount codes provided will work up to $300 at which time the automatic discounts will apply. As a reminder, you'll still get 10% off orders up to $600, and then 15% from $600 to $1200 and 20% on orders $1200+.
(2) Scatter Ashes
We can scatter the ashes at a local nature preserve or like serene location. There is no further action needed on your part if this is your choice, it will happen automatically after 60 days.
(3) Return of Ashes
You can request the cremation ash be returned. Much like you, we need to follow the USPS guidelines in sending back cremation ash express priority. To this end, please purchase a return cremation ash credit and mention which artist and the Spirit Piece you're returning the ash from. This can be purchased here:
https://www.spiritpieces.com/products/cremation-ash-kit-return
For clarity you are ordering the postage to send back the ashes.
Thank you again for ordering, and if you have any questions please email us at
