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Cremation Ash Kit Return
Discount will be reflected at checkout.
-
This memorial is suitable for the ashes of pets or people.
Can submit mixed ashes for (i.e. for Grandma & Grampa together.) -
Free continental shipping on Spirit Pieces
--> Collection kit included in price and sent automatically. -
Lovingly handmade, takes 2 to 6 weeks to be shipped.
This listing is for purchasing a shipping credit for returning the cremains left over from your Spirit Piece's creation. We generally send ashes back Fedex, pet ashes can send UPS.
If you are utilizing a Post Office box with a street address, please use the USPS shipping method and Fedex/UPS may not deliver to post office boxes.
Please note that we ship with signature delivery. If you miss the delivery, you have 7 days to arrange pick-up. If the package is returned to the artist due to address issues or non-pickup, the customer is responsible for re-shipment costs.
Please order only after your Spirit Piece has been returned. On the checkout page the system may indicate a kit will be sent, you can ignore this message.
Please note that we often don't use the entire amount of submitted cremains. In most cases, we request more ash than what is necessary in order to ensure we have enough to make the item. When shipped, the cremains become aerated from being shaken throughout the shipping process. As such, they may appear at or slightly above the line marked on the collection kit's vial. This is normal, and the cremains will look less voluminous once settled.
Prices raised April 1st 2025 to account for USPS increased code in shipping cremation ash.
Fedex added as an option for sending people ashes May 14th, 2025.
Customer Reviews
Overall rating: 4.8 / 5 from 162 reviews.
Spirit piece was fantastic. They did a tremendous job. Getting the mailing box from USPS took the longest time So order that asap. You will love the spirit pieces,…..
I love how it looks but I am going to send it back to get new beads and a better band but I love it
I absolutely love my ring!!
I am so glad that I was informed about Spirit pieces. I believe my father would appreciate what we have done here. The pieces I have received are amazing and better than I expected. I truly appreciate respect that this company has for the recently deceased and their loved ones. This is an amazing step towards the remembering of the ones we lost. I love these pieces.
I ordered this turtle in rememberance of my father for my little sister because we always called him our little turtle. Thank you so much for creating such a beautiful and special piece that we were able to infuse our father into, it means the world to us!
I love my cremations of my spouse. Losing my husband and my children’s Father so suddenly was devastating but being able to view his cremations is great comfort. Spirit Pieces did a wonderful job - not only was their work more than I expected but the ease and professionalism was excellent. Thank you for my heart. Nancy C
Our loved one was carefully packed and shipped promptly. Thank you Keli for the beautiful piece and quick return.
I didn't like the fact that you had to order this separate and it didn't automatically come with the purchase like who wouldn't want their loved ones ashes back that was mind-boggling to me
Store owner replied: Hi Sarah, Thank you for your feedback! The majority of our guests choose to have the ashes scattered once their order is completed; therefore we offer the option to order the return. Regarding sending back the ashes - there are different regulations for mailing loose ashes vs ashes that are permanently sealed in glass/resin - plus, we like to ensure your order arrives safely and without issue prior to returning ashes. We mention our policy regarding returning ash in our FAQ, Help Desk, and on the Extra Cremains Form included with your collection kit.
I already sent in a review but will say again I was Very Pleased With the work done from Josh. Good work always deserves many good reviews. I appreciate the piece and look at it everyday and know Dusty is at peace. Thank you.
After creating my necklace, there was left ashes over for me to add back into my mother’s urn.
The extra ashes from when the spirit piece was made were returned safely and with care.
The kit was fine and easy to use but the information on how to send it back took more time to deal with. The info on the website was different than the info that came with the kit. I think the instructions/listings of how to send it back could be easier to understand and work with.
Returned as promised. And promptly.
I received my dog's remains quickly after being notified they were shipped. They were carefully sealed in a container.
My only feedback would be having it notated somewhere very obvious that the cremains don’t get returned immediately with the purchase. I panicked when they weren’t with the order. However, customer service was very responsive to let me know what was going on.
Thank you for the return of my son ashes that aren’t used for the pieces I ordered
The total experience was smooth and the ashes arrived with no problems. And the pieces we had made came out beautiful!
It is a beautiful way to remember my son. Thank you so much!
The return of ashes was simple and I was informed from the time it was mailed until I received them back. Very professional.
Great products. Never had an issue.
Very easy process
Thank you all
Was good.
Revived the ashes back promptly.
Return was pretty black and white
Thank u for the respectful return of my Whiskers remains.
Excellent company
Ashes were returned quickly.
Excellent company to work with and beautiful memorial pieces
Well packaged and easy to combine back to the original container
Quick and easy return, thank you!
Great customer service
You could improve by NOT keeping the remaining cremains and then charging an extortionate $15+ to ship them back. You should have shipped them back with the glass pieces. This policy should have been stated CLEARLY. Shame on you!
Store owner replied: Hi Heather, Thank you for your feedback! We're very sorry to hear your disappointment in our process. There are different regulations for mailing loose ashes vs ashes that are permanently sealed in glass/resin - plus, we like to ensure your order arrives safely and without issue prior to returning ashes. We mention our policy regarding returning ash in our FAQ, Help Desk, and on the Extra Cremains Form included with your collection kit.
The remains were packaged with great care. Thank you.
.
Fast shipping,
Easy peasy
The return process was very quick. Which put my soul at ease when my little girl arrived back to me completely
Everything they did was fabulous!
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