Great customer service!!! They worked with me for a long time with my order because of issues that arrose on my behalf. It took about 4 years give or take from the time I ordered my original piece to the time I was able to get ashes for my friend who had passed. In the 4 years, some pieces had been discontinued or the artist was no longer making the pieces but Spirit kept in contact with me and even 4 years later they still had my credit on file. I was finally able to finalize a piece and it was sent out. They even followed up to make sure I received my items. I now have a bracelet that was engraved with my friends initials on a heart charm, that can hold a bit of ashes inside. I love my bracelet as well. The photo it looks yellow only because of the sunlight. But it is indeed rose quartz/pink.
Rose Quartz Keepsake Heart Bracelet