Donna was wonderful to work with. I can't imagine any artist is thrilled when the pictures come through and it's a tortoiseshell! She was patient with my husband and I as we looked at the initial coloring and requested a few small adjustments. The result is a beautiful resting place for our Keke's ashes, resting next to her sister's. While we we will definitely use Spirit Pieces in the future, please forgive us for hoping that time is a long way off!